Terms of Sale

Purpose

The purpose of these Terms and Conditions of Sale is to set out the rights and obligations of both Parties, exclusively because of the relationships they initiate on the Internet, with respect to any and all online sales of Products offered on the Website.

They apply to all the steps necessary to place the order and ensure the follow-up of such order as contracted between the Parties.


This document is the sole document applicable to the relationship between the Parties ; it cancels and supersedes any other document.


Products & Prices

The Products offered for sale by Rose de Thrace ( Thrace ltd, VAT No. BG 204061690, 119 Oborishte Str. 1505 Sofia, Bulgaria) are those featured on the Website, on the date when the User consults the Website and insofar as the Products are available in stock.

Should any Product be out of stock, the Buyer will be informed as quickly as possible.

If a product is unavailable after an order has been placed, because of a delivery problem by Rose de Thrace’s suppliers or a stock gap, the Buyer will be informed by email as soon as the information communicated by the supplier or the logistics department is received. The cancellation of the unavailable product and its refund will then be processed, the rest of the order remaining firm and final.

For each Product sold on the Website, Rose de Thrace provides a description to present its essential characteristics, within the information provided by its suppliers. Rose de Thrace undertakes to provide the User maximum information enabling him/her to know the Product before ordering it.


If the User finds any errors or omissions in the descriptions of the Products, he or she can contact and inform Rose de Thrace’s Customer Service about this. Rose de Thrace then will proceed promptly to correct such errors or omissions.

Prices are posted in euros (€). They include any reductions and French VAT, applicable on the order date.

The prices posted on the Website are guaranteed on the date of order and for articles available in stock.

Prices do not include delivery expenses which are billed in addition (VAT and Customs), the User being informed thereof upon final confirmation of the order.

Rose de Thrace reserves the right, and the User accepts, to change the price at any time. However, the Products will be billed based on prices in force when the order is placed, provided that said Products are available in stock.
 

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and will give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund. If you can, you will receive a full refund.


Payments

The amount owed by the Buyer is indicated before order validation by the Buyer, as well as on the order confirmation emailed by Rose de Thrace to the Buyer.

Payment is made immediately online, unless the server is unavailable, by means of a credit or bank card issued by Visa, Mastercard or Maestro. Payment may also be made through Paypal.

The order will be considered valid after payment confirmation of the banking payment agreement. In case of a declined payment by the bank, the order will automatically be cancelled. 

However, Rose de Thrace reserves the right to refuse any and all orders or deliveries in the event of i) ongoing dispute with the Buyer, ii) Buyer's total or partial non-payment of a previous order, iii) credit or bank card company's refusal to authorize payment, iv) non-payment or partial payment. In all these cases, Rose de Thrace cannot be held liable in any manner.

When the Buyer pays with a debit card, the bank account of the Buyer will be debited within 2 to 5 days after submitting the order. This timeline may vary depending on the banking institution.

For a credit card, the amount of the order will be debited from the bank account of the Buyer in the same conditions as any other debit. 

Rose de Thrace has implemented a verification procedure to prevent any fraudulent use of the banking information needed to place an order on the Website. As part of this verification, the client will be requested to send to Rose de Thrace (by mail) a copy of the front and back of his identification card as well as a copy of the credit card used for the purchase.


Returns

The Buyer has a period of fourteen (14) business days to exercise his or her right to return purchased products, from the date on which he or she received them from Rose de Thrace.

In this 14-days period, the Buyer must contact Rose de Thrace’s Customer Service to obtain a Return Authorization (E-mail).

The Buyer shall then have a further period of seven (7) business days to return, at his or her expense, the Product(s) ordered if, for one reason or another, he or she is not satisfied with them. This 7-days period starts from the date of obtaining the Return Authorization (E-mail) previously cited.
Product(s) must be returned in their packaging and packing of origin to the address provided by Rose de Thrace’s Customer Service. Products must be returned in new condition and suitable for resale:

•    the Products have not been used;

The costs and risks associated with returning product are the responsibility of the Buyer. If the product is lost by the carrier during the shipment, the Buyer shall be solely responsible and will not be reimbursed by Rose de Thrace.

If products are returned incomplete, damaged, soiled or otherwise unfit for resale, Rose de Thrace may refuse a refund on products returned, or may apply a discount to the redemption amount.

Any parcel returned to the address provided by Rose de Thrace’s Customer Service, which will not contain elements allowing to identify the Buyer, particularly the Return Authorization Number, can never be repaid. No claim by the Buyer shall be accepted.

If the above conditions are met, Rose de Thrace will reimburse the sums paid by Buyer, fourteen (14) days  from the date of reception of the parcel by Rose de Thrace, excluding shipping and costs of returning the Products which remain the responsibility of the Buyer.

Your refund will be credited to the original payment method or as store credit on your account, and you will receive an email confirmation as soon as we receive your return.

The costs and risks associated with the return of the products are the responsability of the Buyer. Therefore, the Buyer must preserve all evidence of this return.

If your order has been sent to a destination outside the European Union, please mention the reason of this return is non conformity or the expenses of return and insurance will be with your load and will be deducted from the total amount of your refund.

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.


Customer service

Rose de Thrace’s Customer Service is available Monday to Saturday between 10am and 7pm (CET) at the following number via email to the following address: roses@rosedethrace.com
Address:
Thrace ltd.
119 Oborishte Str. 1505 Sofia, Bulgaria