Return Policy

Cancellation policy

You can cancel your order if it has not been shipped.

Our goal is to ship orders as soon as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund.


Return policy

All items must be returned within 30 days of receiving your order for a refund. We do not accept returns after 30 days.

If you found you ordered the wrong product, please make sure you return it, in all of its original packaging and the product must be un-used.

For hygiene reasons, we cannot offer refunds or exchanges on goods that have been opened, or used.

To obtain an Exchange or a Refund on all products the item/s must be returned within 30 days of the date of purchase.

If the product is faulty, damaged or if your shipment is lost, you can contact us to request a full Refund. Please send us a picture of the damaged shipment.

Please email us at roses@rosedethrace.com for Return Authorisation.

Please return the products to the following address :

Thrace ltd.
Oborishte 119 str.
Sofa 1505, Bulgaria

We advise you to use a shipping courrier with a tracking number.

Refunds are professed within 5 days of the date of return and will be credited to the original form of payment (Paypal or Credit Card).

We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. 


Disclaimer

Postage and handling on returned goods will NOT be paid by Rose de Thrace unless goods are deemed by Rose de Thrace as faulty or not as ordered.  In this instance, postage will be incurred by Rose de Thrace.

We recommend you to return your goods via registered postal services, as all return goods remain the responsibility of the purchaser until received by us.

Rose de Thrace will NOT take responsibility for lost or stolen returned goods.